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Call Center & Customer Service

If you’re a complete chatterbox, sometimes it can be difficult to find a job that doesn’t tell you off for constantly nattering. But in customer services it’s a trait that’s actively encouraged (as long as you’re talking to customers not colleagues).

If you’re passionate about helping people and fancy a job that’s full of job satisfaction, then you need to find a career in customer services.

Advising and guiding people is part of your job description, whether it’s over the phone, via email or the more traditional face-to-face.

With so many industries relying on customer service jobs, there’s a range of sectors to choose from, so how do you pick the one which will suit your skills and interests?

We’ve got the low-down on some popular customer service roles.

Head of Compensation & Benefits

Qualification Master / Degree
Years         8-12
Min        7,000

Max

       10,000

Head of Contact Centre

Qualification  Degree
Years         >5
Min        5,000

Max

       7,000

Customer Service Manager

Qualification Degree
Years         3-5
Min        4,600

Max

       5,500

Customer Service Assistant / Officer

Qualification ‘N’ / ‘O’ Levels
Years         1-5
Min        2,000

Max

       2,500

Frontline Officer

Qualification Diploma
Years         1-2
Min        2,200

Max

       3,000

Customer Care Consultant

Qualification Diploma
Years         1-5
Min        2,200

Max

       3,500

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